Article 42-8. Pre-trial settlement of a consumer dispute under the Consumer Protection Act
1. The consumer has the right to propose to the seller (manufacturer, performer) to submit the dispute to the subject of pre–trial settlement of the consumer dispute - arbitration, mediator, public association of consumers, associations (unions) or a self-regulating organization of which the seller (manufacturer, performer) is a member, information about which is posted by the seller (manufacturer, performer) in accordance with Article 33-2. this Law.
In this case, the seller (manufacturer, contractor) has the right to agree with the consumer and take part in the consideration of the consumer dispute in a pre-trial manner.
An agreement on the transfer of a consumer dispute to the subject of a pre-trial settlement of a consumer dispute is drawn up in writing.
2. An application for pre-trial consideration of a consumer dispute may be submitted by a consumer by contacting the subject of the pre-trial settlement of the consumer dispute or through the Unified Information System for Consumer Rights Protection if there is a written agreement between the parties to transfer the consumer dispute to the subject of the pre-trial settlement of the consumer dispute.
The subject of the pre-trial settlement of a consumer dispute provides quarterly information on the results of consideration of consumer complaints to the authorized body.
3. Pre-trial consideration of a consumer dispute is carried out in accordance with the requirements of this Law and the legislation of the Republic of Kazakhstan on arbitration, mediation, and self-regulation.
The Law of the Republic of Kazakhstan dated May 4, 2010 No. 274-IV.
This Law defines the legal, economic and social foundations of consumer protection, as well as measures to provide consumers with safe and high-quality goods (works, services).
President
Republic of Kazakhstan
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