Article 92-9. To recognize the rights and obligations of water consumers of the Water Code of the Republic of Kazakhstan as invalid The Water Code of the Republic of Kazakhstan dated July 9, 2003 with the adoption of the Water Code of the Code of the Republic of Kazakhstan dated April 9, 2025 No. 178-VIII SAM.
1. Water consumers who use water supply and/or sanitation services in populated areas have the right to:
1) uninterrupted supply of water from drinking water supply systems in accordance with the sanitary rules for drinking water consumption in accordance with the concluded agreement;
2) receipt of a payment document for payment for the provided water supply and (or) sanitation services;
3) obtaining information about the quality of drinking water and possible interruptions in its supply;
4) filing a claim in court;
5) participation in public hearings held to discuss draft tariffs for water supply and (or) sanitation services;
6) termination of the contract unilaterally, provided that the water supply and/or sanitation organization is notified in writing no later than one month in advance.;
7) provision of drinking water as a matter of priority from drinking water supply systems, if their facilities are classified as housing, used by healthcare entities, as well as for food production;
8) contacting the organization for water supply and (or) sanitation to adjust the payment for the provided service;
9) other rights provided for by the legislation of the Republic of Kazakhstan.
2. Water consumers who use water supply and/or sanitation services in populated areas are required to:
1) conclude a contract for water supply and (or) sanitation with a water supply and (or) sanitation organization;
2) to maintain the safety and proper sanitary and technical condition of their own water supply and sanitation systems, their control units, and water metering devices in accordance with established requirements;
3) pay timely and in full for water supply and (or) sanitation services in accordance with the concluded contract and established tariffs.;
4) have technical specifications for connection to water supply and sanitation systems, executive survey of their own water supply and (or) sanitation networks, including water consumers living in houses of individual development, with the exception of water consumers living in multi-apartment residential buildings (residential buildings);
5) comply with the rules for the use of water supply and sanitation systems, sanitary rules, as well as comply with the requirements established by the water legislation of the Republic of Kazakhstan;
6) to prevent the discharge of wastewater with pollutants exceeding the permissible concentrations of harmful substances;
7) to prevent the discharge of stormwater and drainage water into the domestic wastewater disposal system;
8) not to connect other water consumers to their own water supply and (or) sanitation networks without the permission of the organization for water supply and (or) sanitation;
9) comply with the technical requirements of the organization for water supply and (or) sanitation;
10) comply with other requirements established by the legislation of the Republic of Kazakhstan.
3. Water consumers – legal entities, in addition to the duties provided for in paragraph 2 of this Article, are obliged to:
1) ensure unhindered access of representatives of the organization for water supply and (or) sanitation to water metering devices for taking readings and checking the operability, monitoring the technical condition and safety of all elements of water supply and sanitation systems located on the territory or under economic management, for sampling wastewater, as well as for disconnecting water consumer networks, if available arrears;
2) request the technical conditions or technical requirements of the organization for water supply and (or) sanitation in case of an increase in water consumption and (or) sanitation in excess of those specified in the contract.
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