Article 4. Rights of service recipients The Law on State and Socially Responsible Services

Home / Laws / Article 4. Rights of service recipients The Law on State and Socially Responsible Services

1. Service recipients have the right to:

1) to receive complete and reliable information in an accessible form from the service provider on the procedure for providing public or socially responsible services;

2) receive a public service in accordance with a subordinate regulatory legal act defining the procedure for the provision of public services, or a socially responsible service in accordance with the rules defining the procedure for the provision of socially responsible services and approved by the service provider;

3) appeal against decisions, actions (inaction) of the central state body, the local executive body of the region, the city of republican significance, the capital, the district, the city of regional significance, the akim of the district in the city, the city of district significance, the settlement, the village, the rural district, as well as the service provider and (or) their officials, the State Corporation and (or) its employees on the provision of public services in accordance with the procedure established by the legislative acts of the Republic of Kazakhstan;

3-1) appeal against decisions, actions (inaction) of the service provider and (or) their officials, the State Corporation and (or) its employees on the provision of socially responsible services in accordance with the procedure established by legislative acts of the Republic of Kazakhstan;

4) receive a government or socially responsible service in paper and (or) electronic form in accordance with the legislation of the Republic of Kazakhstan;

4-1) receive public services based on the "one application" principle;

5) participate in public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services, in accordance with the procedure provided for in Article 15 of this Law;

6) apply to the court with a claim for the protection of violated rights, freedoms and legitimate interests in the provision of public and socially responsible services;

7) use electronic documents for themselves and minor family members from the digital document service in accordance with the subordinate regulatory legal act defining the procedure for the provision of public services or the rules defining the procedure for the provision of socially responsible services.

2. Foreigners, stateless persons and foreign legal entities receive government or socially responsible services on an equal basis with citizens and legal entities of the Republic of Kazakhstan, unless otherwise provided by the laws of the Republic of Kazakhstan.

The Law of the Republic of Kazakhstan dated April 15, 2013 No. 88-V.

This Law regulates public relations in the provision of public services.

President

Republic of Kazakhstan

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