Article 15. General conditions of tourist activity of the Law on Tourist Activity in the Republic of Kazakhstan

Home / RLA / Article 15. General conditions of tourist activity of the Law on Tourist Activity in the Republic of Kazakhstan

1. A tour operator in the field of outbound tourism, when carrying out tour operator activities in the field of outbound tourism, is obliged to conclude a compulsory tourist insurance contract for each tourist traveling abroad.

2. In accordance with the Law of the Republic of Kazakhstan "On Permits and Notifications":

tour operator activity in the field of outbound tourism is a licensed subspecies of activity;

tour operator activity in the field of inbound and domestic tourism is a licensed subspecies of activity;

travel agency activities, as well as the activities of guides, tour guides and tourism instructors operating in the Republic of Kazakhstan as individual entrepreneurs, are carried out on a notification basis.

The suspension or termination of the license for tour operator activity entails a ban on the provision of tourist services, with the exception of obligations arising from previously concluded contracts.

Suspension of the license for tour operator activities, termination of the license for tour operator activities are carried out in accordance with the procedure provided for by the laws of the Republic of Kazakhstan.

The tour operator provides tourists with all services included in the tourist product, independently or with the involvement of third parties, who are charged by the tour operator with fulfilling part or all of its obligations to tourists.

A tour operator in the field of outbound tourism carries out the promotion and sale of a tourist product exclusively through travel agents. When selling a tourist product created by a tour operator in the field of outbound tourism, a travel agent must issue a tourist voucher.

A tourist product formed by a non-resident of the Republic of Kazakhstan is promoted by inclusion in the tourist product of a tour operator in the field of outbound tourism and is implemented in accordance with this Law.

3. The travel agent promotes and sells to tourists the tourist product formed by the tour operator, in accordance with the legislation of the Republic of Kazakhstan.

The promotion and sale of a tourist product by a travel agent is carried out on the basis of an agency agreement for the sale of a tourist product concluded in writing with the tour operator.

The agency agreement for the sale of a tourist product between the tour operator and the travel agent must contain:

information about the tour operator who created the travel product;

the authority of the travel agent to make transactions with tourists on behalf of the tour operator;

the procedure for interaction between the tour operator and the travel agent in the case of a claim by a tourist or third parties providing individual tourist services included in the tourist product;

description of the tourist route;

reliable information about the tourist product and the responsibility of each party to the tourist for not providing or providing false information about the tourist product.

The tour operator is liable to the tourist in accordance with the laws of the Republic of Kazakhstan for non-fulfillment or improper fulfillment of obligations under the tourist service agreement (including for failure to provide or improper provision of services included in the tourist product to tourists, regardless of who should have provided or provided these services).

4. Tour operator activities aimed at satisfying religious needs are carried out in accordance with the procedure determined by the state body responsible for state regulation in the field of religious activity, in coordination with the authorized body.

The Law of the Republic of Kazakhstan dated June 13, 2001 No. 211.

This Law defines the legal, economic, social, and organizational foundations of tourism activity as one of the sectors of the economy of the Republic of Kazakhstan.

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