Article 19. Provision of State or socially responsible services by service providers of the Law on State and Socially Responsible Services

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1. The requirements and procedure for the provision of public services by service providers (co-providers) are determined by a subordinate regulatory legal act defining the procedure for the provision of public services.

2. The requirements and procedures for the provision of socially responsible services are developed by service providers in accordance with the standard rules for the provision of socially responsible services and approved by service providers in accordance with the requirements of this Law.

3. In cases where errors or inaccuracies are found in the application and/or documents submitted by the service recipient, their inconsistency with the requirements in form and content, or the service recipient submits an incomplete package of documents in accordance with the list provided for in the subordinate regulatory legal act defining the procedure for the provision of public services or the rules for the provision of socially responsible services, the service provider accepts applications through a digital waiting list.

On the basis provided for in part one of this paragraph, documents submitted by the service recipient (including originals) are subject to return to the service recipient without their acceptance for storage by the service provider or co-service provider, except in cases of submitting an application and (or) documents via the digital government web portal, a stationary subscriber device, a cellular subscriber device, and other digital objects designated by central government agencies.

At the same time, the service recipient is given a reasonable time to eliminate the identified deficiencies, which is not included in the total period for the provision of the relevant state or socially responsible service, established by a subordinate regulatory legal act defining the procedure for the provision of public services or the rules for the provision of socially responsible services, and should not exceed it.

In case of elimination of deficiencies, the day of receipt of the application and (or) documents for receiving a state or socially responsible service is considered to be the day of the initial request of the service recipient.

The duration of the provision of public or socially responsible services is resumed from the moment the identified deficiencies are eliminated.

If the identified deficiencies are not eliminated within the prescribed period, the service provider refuses to accept the application and documents.

4. The provisions of paragraph 3 of this article shall not apply to services related to subsidies, as well as those provided through competitive selection procedures for service recipients or within established limits."

The Law of the Republic of Kazakhstan dated April 15, 2013 No. 88-V.

This Law regulates public relations in the provision of public services.

President

Republic of Kazakhstan

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