Article 18-2. Suspension of the terms of the provision of State or socially responsible services of the Law on State and Socially Responsible Services

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1. The grounds for suspending the process of rendering a state or socially responsible service shall be established by a subordinate regulatory legal act defining the procedure for rendering a state service or the rules for rendering socially responsible services.

The suspension of the provision of a state or socially responsible service begins on the date on which the service provider notifies the recipient of the suspension of the provision of a state or socially responsible service, including on the basis of a decision by the service provider. The duration of the provision of public or socially responsible services is resumed from the date of the decision by the service provider or co-provider to resume the process of providing public or socially responsible services.

2. The service provider or co-service provider is obliged to suspend the process of providing public or socially responsible services in the following cases::

1) the death of a citizen (including declaring deceased) or the reorganization or liquidation of a legal entity, if the rights of service recipients to receive appropriate tangible or intangible benefits are allowed by succession;

2) recognition of a citizen as legally incompetent and (or) with limited legal capacity in accordance with the procedure established by the laws of the Republic of Kazakhstan;

3) the impossibility of providing public or socially responsible services until the resolution of issues considered by state bodies, the court or in any other manner provided for by the legislation of the Republic of Kazakhstan.

4) detection of errors or inaccuracies in the application and (or) documents submitted by the service recipient, their inconsistency with the requirements in form and content, submission of an incomplete package of documents in accordance with the list provided for by the subordinate regulatory legal act defining the procedure for the provision of public services and the rules for the provision of socially responsible services.

2-1. In case of suspension of the process of rendering state or socially responsible services on the grounds provided for in subparagraph 4) paragraph 2 of this article, documents submitted by the service recipient (including originals) are subject to return to the service recipient without their acceptance for storage by the service provider or co-service provider, except in cases of submitting an application and (or) documents via the digital government web portal, a stationary subscriber device, a cellular subscriber device, as well as other digital objects, defined by central government agencies.

The re-submission of documents is carried out by the service recipient after the identified deficiencies have been eliminated within the period of suspension.

At the same time, the suspension of the provision of public or socially responsible services on the grounds provided for in subparagraph 4) paragraph 2 of this article does not apply to services related to subsidies, as well as those provided through competitive selection procedures for service recipients or within established limits.

3. The process of rendering public or socially responsible services is suspended.:

1) in the cases provided for in subitems 1) and 2) of paragraph 2 of this Article – until the legal successor of the relevant person is determined or a guardian is appointed to the incapacitated person.;

2) in the cases provided for in subparagraph 3) paragraph 2 of this Article, – until the determination of the position by the state body, the entry into force of a judicial act or the resolution of the issue in another manner provided for by the legislation of the Republic of Kazakhstan.

3) in the cases provided for in subparagraph 4) paragraph 2 of this article, – until the identified deficiencies are eliminated within a reasonable period established by the service provider or co-service provider.

The period of suspension provided for in subparagraph 3) of part one of this paragraph shall not exceed the total period for the provision of the relevant state or socially responsible service established by a subordinate regulatory legal act defining the procedure for the provision of public services or the rules for the provision of socially responsible services.

4. The service provider, at the request of the service recipient or on his own initiative, has the right to suspend the process of providing state or socially responsible services in the following cases::

1) acts of force majeure temporarily preventing the further process of rendering the service. Force majeure, which temporarily impedes the further process of providing public services, is understood to mean the introduction of a state of emergency, the threat or occurrence of an emergency situation of a natural and man-made nature.;

2) the service recipient is on a business trip, in a medical organization for inpatient treatment, exceeding the period of provision of public services, except in cases where the service is received by his legal representatives.

The Law of the Republic of Kazakhstan dated April 15, 2013 No. 88-V.

This Law regulates public relations in the provision of public services.

President

Republic of Kazakhstan

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